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Go to the shop#Frequently asked questions
Before you shoot us an email, take a look at our FAQs for quick answers to your inquiries.
I need to change my address
If you need to change the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Email us at diahandco@gmail.com. with your order number.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Email us at diahandco@gmail.com. with your order number.
What types of products do you offer?
At Diah & Co., we proudly offer an extensive collection of exquisite jewelry, stylish bags, and elegant scarves. Our jewelry pieces are crafted with precision and quality, featuring tarnish-free and waterproof designs, made from high-quality materials, including stainless steel, ensuring long-lasting beauty and durability.
Do you offer custom orders?
Yes, we do provide custom orders based on your requirements. Please contact our customer service team for custom orders.
How do I place an order?
You can place an order online through our website. For further queries, our customer service team will be happy to assist you with your order.
Which payment methods do you accept?
For now, we are only accepting Cash on Delivery (COD) as a payment option. We apologize for any inconvenience this may cause and appreciate your understanding as we continue to expand our payment services.
How long does shipping take?
Shipping times vary depending on your location. For domestic orders, please allow 3-7 business days. For international orders, please allow 7-14 business days. Shipping times may vary due to unforeseen delays, such as customs processing or weather conditions.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email/SMS to monitor its progress.
What is your return and exchange policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
What are the safety measures for your products?
To ensure the longevity and safety of our products, please handle jewelry, scarves, and bags with care, store them in a cool and dry place, avoid exposing them to harsh chemicals, and keep them away from children and pets.
What are your shipping charges?
Shipping fees will be calculated at checkout based on your location. Free shipping is available for orders above PKR 2500 within Pakistan. For international orders, customers will be responsible for any applicable customs duties, taxes, or import fees.
Can I cancel my order?
If you need to make any changes to your order, including cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Email us at diahandco@gmail.com. with your order number.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Email us at diahandco@gmail.com. with your order number.
